Frequently Asked Questions
Q. Are you certified?
A. Yes. We are certified by CLIPA, the industry standard. CLIPA provides a 3 day program where we receive both theory (classroom) and practical (hands on) training. Our technicians are held to these standards.
Q. Are you insured?
A. Yes. Your safety is our top priority. We are insured up to 5 million liability and are specifically covered for Christmas Lights installation. We are also covered by WorksafeBC.
. Will you hang lights that I provide?
A. No. There are so many potential issues that can occur when using homeowner provided products and it results in a less than stellar experience for both of us. We no longer hang home owner supplied Christmas lights for this reason, and this is why we offer full service light installations where we own and provide everything. It just makes for a better experience for you, the client, and us as the service provider.We only install our own commercial grade lighting.
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Please note that over 50% of consumer grade lighting fails within the first season
Q. What makes your lights different?
A. We use product manufactured by Minleon, the highest rated Christmas light product on the market. Minleon's C9 and G30 lights are top of the line SMD LED with 3 SMD diodes, making them 2 times brighter than the typical cheap lights at big box stores, and knock off products. The lights are water proof making them last 3 times longer than consumer grade lights. Minleon's C9 and G30 bulbs are "retro fit" meaning if one burns out, it can be swapped out, without losing the entire strand. Our lights are custom fit to your home.
Q. Do you have a minimum charge?
A. Yes. Please refer to our pricing page for details.
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For our all inclusive lease program, which includes supply, install, maintenance, and take down, we have a minimum charge of $675 for our local service area outside of the local area.
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Our purchase option has a minimum order $995 which includes product and installation.
Q. What should I expect to pay?
A. It depends on what you want. The average residential rental is around $1250 per season. The average commercial lease is around $4000. Purchase average is around $2500
Q. Do you offer permanent installations of your lights?
A. Short answer, Yes. BUT - We do not recommend it. Manufacturer warranty is for seasonal installation of 3 months or less. Permanent installation of these lights voids the 2 year warranty. We will provide you with a few extra bulbs should any burn out.
Q. Do you offer incandescent lights?
A. Maybe. It is best to ask. Sometimes we have some in stock as we provide lights for the film industry. We do not normally supply incandescent lights because they require a lot of energy to run, and they break easily.
Q. Can I change the Colour of my lights?
A. Yes! With our lease option we allow 1 free bulb colour change every 3 years. There is no option to change colour when purchasing the lights.
A. Yes! With the purchase option you may purchase additional bulbs which we can swap out for you in future years for an additional charge.