Frequently Asked Questions

Q. Will you hang my lights?

A. Yes.  But there are stipulations.

  • The property must be located in our immediate service area of the Scott Road corridor in North Delta and Surrey. 

  • The lights must be checked for functionality prior to our arrival. 

  • For Trees and shrubs we will install most light strands.

  • For roof lines we install commercial grade lights. For consumer grade lights (Costco/Canadian Tire etc.), we only install the strands with quick clips on them like these: https://www.canadiantire.ca/en/noma-lighting-heating-cooling/noma-christmas-lights/noma-outdoor-christmas-lights/noma-christmas-string-lights/noma-christmas-quick-clip-led-lights.html The reason is that we have found that these are the only lights that come close to sitting straight for the entire season, and our name is attached to the installation. 

  • Please note that over 50% of consumer grade lighting fails within the first season, and we are not recommending these lights for their quality, only their ease of install. 

  • There are no consumer grade lights that we recommend for quality.

  • We do not guarantee installations of consumer grade lighting, we do not guarantee your lights to stay lit the entire season, and we have a minimum call out out charge of $125 for maintenance calls.

  • We have a minimum charge of $275 for installation and $125 for take down.

  • Our Commercial Grade lights pay for themselves within 2-3 years considering the rate of failure on the consumer grade lighting. 

 

Q. What makes your lights different?

A. Our  C9 and G30 lights are top of the line SMD LED with 3 SMD diodes, making them 3 times brighter than the typical cheap lights at big box stores.  Our lights are water proof making them last 3 times longer than consumer grade lights.  Our C9 and G30 bulbs are "retro fit" meaning if one burns out, it can be swapped out, without losing the entire strand.  Our lights can be custom fit to your home.

Q. Do you have a minimum charge?

A. Yes. 

  • For our all inclusive lease program, which includes supply, install, maintenance, and take down, we have a minimum charge of $597.

  • Our purchase option has a minimum order of 100 linear feet, and requires us to cut and install, and we have a minimum charge of $350 for install and $150 for take down. 

Q. What should I expect to pay?

A. It depends on what you want.  The average residential lease is around $1500 per season. The average commercial lease is around $5000.

Q. Do you offer permanent installations of your lights?

A. Christmas lights are intended for seasonal applications. However we will install them permanently if the client understands that warranty is voided with a permanent installation.  We offer permanent installations of patio and bistro lighting.

Q. Do you offer a warranty with the purchase of your lights?

A. We offer a 3 year warranty on the purchase of our lights.  The warranty only applies if we install each season after purchase.  The warranty is voided with permanent installation, or using another installer other than us.

Q. Do you rent lights for weddings or other events?  

A. Yes we do!

Q. Do you offer incandescent lights?

A. No.  We do not supply incandescent lights because they require a lot of energy to run, and they break easily.

Q. Can I change the Colour of my lights?

A. Yes!  With our lease option we allow 1 free bulb colour change every 3 years.

©2019 BY NEW AGAIN. PROUDLY CREATED WITH WIX.COM